Delivery is carried out via Mail or parcels service - generally within 14 days. However, please remember that our products are not mass-produced articles. We will not always be able to avoid longer delivery times. In such cases, the order can also be carried out in partial shipments.
For delivieries made to EU member countries the currently valid VAT will be charged.
For deliveries made to non-EU member countries the amount of VAT included in our prices is subtracted.
However, the price increases by the amount of the corresponding import sales tax for your country. The exact amount of the customs duty depends on your country's legal regulations and the individual product.
You will receive a certificate of origin printed on the invoice. We will not always be able to avoid longer delivery times. In such cases, the order can also be carried out in partial shipments.
Shipments will have to be charged according to the current and valid postal charges.
You have a general right to return goods within a period of 14 days.
You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. There is a returns form attached to the invoice you receive with your goods. Please fill in this form and affix the label to your parcel. (To be on the safe side, please remember to register the parcel.)
Manufactum GmbH & Co. KG
Our manufacturers guarantee the reliability of their products. For the exact warranty conditions, please refer to the descriptions in the catalogue and the specifications stated in the operating instructions. We also bear responsibility for the products within our range. For two full years from the date of your invoice, we will ensure that your warranty claims are fulfilled and that you are provided with high-quality service.
For questions concerning our products please contact our customer service center, Monday till Friday from 8 am to 6 pm under the following phone number: +49 2309 939 095. Or write to info(at)manufactum.com