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Frequently asked questions

 

 

1. How secure is data processing via the internet?

For the processing of your personal data (such bank account number, name, and address) we use so called SSL-encryption. Depending on your browser this enables an encryption of up to 128 bits, ensuring that no third party can have access to your personal data. Encrypted pages carry the symbol of a closed lock in the lower left part of your browser window.

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2. Why should I register with Your Manufactum?

Quicker delivery

Delivery of your order will take one day less because we can process your order electronically.

 

Order more comfortably

You will not have to reenter your billing address and other personal data required for placing an order in our web shop.

 

Your Account and your Orders in a overview

Have a look at all of your orders at Manufactum.

 

Central organisation of your data

You will always have your personal information at hand and can modify them centrally, including all details needed to place an order with Manufactum and your user name and password.

 

Receive a present

Forward your personal wish list with articles from our product range to your friends and family.

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3. Where do I send my returns?

You have a general right to return goods within a period of 14 days. You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. There is a returns form attached to the invoice you receive with your goods. Please fill in this form and affix the label to your parcel. (To be on the safe side, please remember to register the parcel.)

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4. Do I have to pay shipping costs?

Shipments will have to be charged according to the current and valid postal charges.

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5. Can I order by order number?

At many pages wo our web shop yowill find a smal form on the right side of the page in which you can place a order by number. If you are sure about the size and the number of items please type these informations in the same form.

If you click on the button "order form" you will get to a special direct order form.

After entering the order numbers click on "add to shopping cart" to put one or all of the products displayed in your shopping cart.

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6. How do I pay?

For all orders you will be able to choose from the following methods of payment:

 

  1. via creditcard
    We accept Visa or Mastercard. All credit card data will be transferred SSL-encrypted.
  2. by prepayment
    Payments from foreign banks are not subject to an additional fee within the EU if you state the IBAN and SWIFT codes for our bank account stated below on the bank transfer. Without these codes, your payments are only credited to our account after the deduction of €7.00, which we have to additionally charge from you if you are not transferring payment from a German bank.

    IBAN code DE-57 42 65 01 50 00 60 05 25 03
    Swift code WELA DED 1 REK

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7. How do I use my notepad / wish list?

As a registered user of "Your Manufactum" you can either add a product from our web shop to your shopping cart or to your notepad / personal wish list.

Each of our products has a button "add to wish list" next to it; click here to add a product. Go to your wish list by clicking on "your wish list" under "Your Manufactum" in the header of the Manufactum pages.

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8. Where do I find the terms and conditions?

FInd a link to our general terms and conditions at the end of every page. Please click on Terms and conditions.

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9. Where do I find the order number of a particular product?

You can find the order number of an article on its product page. Choose colour and size or other specifications and the order number will directly be shown to you.

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About Manufactum

Long-lasting

Our products impress by their long service life due to excellent handicraft and well-thought-out functionality; plus, we get wearing parts replaced and mechanisms repaired for you.

Responsible

We focus on sustainability, natural ingredients, and materials that benefit from your care for our product selection. Production processes adhere to quality employment and safeguarding natural resources.

Hand-picked

We work consistently on finding optimum qualities in materials and outstanding manufacturing techniques. We team up with seasoned experts to discover good things that may enrich your everyday life.

Tangible

Please stop by and check out the array of products at our emporiums. Learn more about the stories behind the products there and in our online shop. Our expert staff will be happy to advise you.

Contact

Order, Service & Advice +49 2309 - 939 095

Newsletter

The early bird catches the worm. Our subscribers are a step ahead, when it comes to new items, special offers, sales or events in our department stores. The new bargains we announce twice per week in our selection are exactly described. Would you like to hear from us, too?

Delivery & Payment

  • Invoice
  • Prepayment
  • Credit card Visa Mastercard
  • Special Orders
  • Replacement Parts
  • Product Advice
Manufactum GmbH - Hiberniastr. 5 - D-45731 Waltrop - Telephone: +49-2309-939 095 - Telefax: +49-2309-939 850
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