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Frequently Asked Questions

1. Ways to redeem your gift certificate
The PDF gift certificate can be redeemed online at or when ordering by phone through our customer service.

2. Check the balance of your gift certificate
To check the balance or the remaining balance you need the 16-digit certificate number as well as the 4-digit PIN. This information can be found on your gift certificate.

Check the balance online:
Enter the certificate number and PIN in der matching input fields in your virtual shopping cart and click on the “redeem”-button. The value of your gift certificate will be deducted from your basket. If you don't want to use the gift certificate at this time, you can delete it from your basket.

Check the balance by phone or email:
With the certificate number at hand, you can contact our customer service, which will look up the amount or remaining amount of your gift certificate.

3. Expiration date
Our gift certificates have no expiration date. Any balance on your gift certificate remains valid until it is fully spent.

4. Gift certificates for corporate events
If you are interested in purchasing a fairly large amount of gift certificates for your firm or an upcoming event, please feel free to contact our customer service.

5. What to do, when the PDF gift certificate doesn't arrive
The PDF gift certificates are sent to the email address, with which you have created your customer account. If for any reason your gift certificate is not delivered to your email inbox, please contact our customer service.


Postal Adress:
Manufactum GmbH & Co. KG
Hiberniastraße 5
D-45731 Waltrop


Phone: +49 (2309) 939-095
Fax: +49 (2309) 939-850

About Manufactum


For more than 30 years, we have been committed to the idea of using high quality products in a considered way - products that enrich the lives of all of us and give us constant joy.


As a competent partner, we find great things that meet your needs in terms of function and quality and present them to you in our catalogue, webshop and app.


We are following the principles of reparability, a long service life as well as resource-saving and socially responsible production when making choices for our product selection.


Discover the specific quality of our products in one of our eleven emporiums. Our friendly and expert staff will be happy to help you get to know our product range.


Order, Service & Advice +49 2309 - 939 095(Monday to Friday: 10 am - 12 am & 3pm - 6 pm UTC)


The early bird catches the worm. Our subscribers are a step ahead, when it comes to new items, special offers, sales or events in our department stores. The new bargains we announce twice per week in our selection are exactly described. Would you like to hear from us, too?

Delivery & Payment

  • Invoice
  • Prepayment
  • Credit card Visa Mastercard
  • Special Orders
  • Replacement Parts
  • Product Advice
Manufactum GmbH - Hiberniastr. 5 - D-45731 Waltrop - Telephone: +49-2309-939 095 - Telefax: +49-2309-939 850