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Important Information for Our Customers

Dear Customers,

We’re all currently in a situation new an unfamiliar to us, facing extraordinary challenges that we can only overcome together, as a team.

As a trading company, we’re now taking numerous measures to ensure the safety of our business partners, our employees and our customers – while at the same time trying to be there for you as usual.

We’re available online around the clock as always. All your orders will be processed quickly and leave our warehouse as soon as possible to arrive reliably at your home.

Please be assured that we reduce the personal contact to the minimum at the moment you receive your delivery. The shipping service providers currently do not request the recipient’s signature. Instead, the deliverers document the successful delivery with their signature. At present, delivery services only deliver to the door of your home or front door. Unfortunately, we can no longer offer additional services such as unpacking the goods, taking away the packaging or a follow-up connection service for the time being.

We have of course also optimised our internal processes – with home office regulations and the like – to protect the health of all our employees.

We wish you good health and sincerely hope that our products may provide a little joy and inspiration away from the news. But above all, we want to thank everyone who is professionally entrusted with the care and support of COVID-19 patients and wish strength and confidence to those who are already affected by this disease.

Your Manufactum Team

About Manufactum

Long-lasting

Our products impress by their long service life due to excellent handicraft and well-thought-out functionality; plus, we get wearing parts replaced and mechanisms repaired for you.

Responsible

We focus on sustainability, natural ingredients, and materials that benefit from your care for our product selection. Production processes adhere to quality employment and safeguarding natural resources.

Hand-picked

We work consistently on finding optimum qualities in materials and outstanding manufacturing techniques. We team up with seasoned experts to discover good things that may enrich your everyday life.

Tangible

Please stop by and check out the array of products at our emporiums. Learn more about the stories behind the products there and in our online shop. Our expert staff will be happy to advise you.

Contact

Order, Service & Advice +49 2309 - 939 095

Newsletter

The early bird catches the worm. Our subscribers are a step ahead, when it comes to new items, special offers, sales or events in our department stores. The new bargains we announce twice per week in our selection are exactly described. Would you like to hear from us, too?

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Manufactum GmbH - Hiberniastr. 5 - D-45731 Waltrop - Telephone: +49-2309-939 095 - Telefax: +49-2309-939 850
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