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Return and cancellation

Return and cancellation
You have a general right to return goods within a period of 14 days. You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. There is a returns form attached to the invoice you receive with your goods. Please fill in this form and affix the label to your parcel. (To be on the safe side, please remember to register the parcel.)

Postal Address:
Manufactum GmbH
c/o Rhenus DE&Co.KG
Juchostr. 500
44143 Dortmund

We will immediately settle any credit which arises as a result of a return, unless you wish to use this credit to place a further order. If, contrary to experience, the goods do not meet your expectations and our high standards of quality, please contact our complaints department. In case of a problem on your part, there is a generous policy in place, to deal with events following the expiry of the 14-day grace period. You can always talk to us.

About Manufactum

Long-lasting

Our products impress by their long service life due to excellent handicraft and well-thought-out functionality; plus, we get wearing parts replaced and mechanisms repaired for you.

Responsible

We focus on sustainability, natural ingredients, and materials that benefit from your care for our product selection. Production processes adhere to quality employment and safeguarding natural resources.

Hand-picked

We work consistently on finding optimum qualities in materials and outstanding manufacturing techniques. We team up with seasoned experts to discover good things that may enrich your everyday life.

Tangible

Please stop by and check out the array of products at our emporiums. Learn more about the stories behind the products there and in our online shop. Our expert staff will be happy to advise you.

Contact

Order, Service & Advice +49 2309 - 939 095

Newsletter

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Delivery & Payment

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Manufactum GmbH - Hiberniastr. 5 - D-45731 Waltrop - Telephone: +49-2309-939 095 - Telefax: +49-2309-939 850
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