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Return and cancellation

Return and cancellation
You have a general right to return goods within a period of 14 days. 
You are obliged to return the goods to us in the same condition as they arrived and to take reasonable care ensuring that the goods are received by us and are not damaged in transit. There is a returns form attached to the invoice you receive with your goods. Please fill in this form and affix the label to your parcel. (To be on the safe side, please remember to register the parcel.) 

Postal Address:
Manufactum GmbH & Co. KG
Logistikzentrum
Riedwiesen 9
D-34281 Gudensberg


We will immediately settle any credit which arises as a result of a return, unless you wish to use this credit to place a further order. If, contrary to experience, the goods do not meet your expectations and our high standards of quality, please contact our complaints department. In case of a problem on your part, there is a generous policy in place, to deal with events following the expiry of the 14-day grace period. You can always talk to us.

About Manufactum

Remarkable

For more than 30 years, we have been committed to the idea of using high quality products in a considered way - products that enrich the lives of all of us and give us constant joy.

Hand-picked

As a competent partner, we find great things that meet your needs in terms of function and quality and present them to you in our catalogue, webshop and app.

Sustainable

We are following the principles of reparability, a long service life as well as resource-saving and socially responsible production when making choices for our product selection.

Tangible

Discover the specific quality of our products in one of our ten emporiums. Our friendly and expert staff will be happy to help you get to know our product range.

Contact

Order, Service & Advice +49 2309 - 939 095(Monday to Friday: 8 a.m - 7 p.m.)

Newsletter

The early bird catches the worm. Our subscribers are a step ahead, when it comes to new items, special offers, sales or events in our department stores. The new bargains we announce twice per week in our selection are exactly described. Would you like to hear from us, too?

Delivery & Payment

  • Invoice
  • Prepayment
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  • Special Orders
  • Replacement Parts
  • Product Advice
Manufactum GmbH - Hiberniastr. 5 - D-45731 Waltrop - Telephone: +49-2309-939 095 - Telefax: +49-2309-939 850
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