FAQ
My account
In the login area under "Customer account" or during the ordering process you can fill out the registration form and create an account. You can also create your account during your first order. After registration you are immediately logged into your account and can check your details there. Following your registration, you will receive a confirmation email and then you can log in with your email address and personal password.
With an account you enjoy the following advantages:
- You can change your password and email address to log in to the account yourself at any time.
- You can view online orders, including tracking and online billing.
- You can store multiple delivery addresses. Your personal data is stored directly for future orders.
- You can check how much credit you have on your merchandise voucher.
- You can conveniently subscribe and unsubscribe to our newsletter.
You will find your customer number within your account in the "Personal details" section as well as on the top right of your invoice.
If you want to change your e-mail address, you can easily enter a new e-mail address within your account in the "Change e-mail address" area.
If you want to change your password, you can store a new password within your account in the "Change password" area. Please make sure to assign a password that is as complicated as possible and do not use it for multiple accounts.
If you have forgotten your password, please click in the login area or here on the link forgot password and enter your e-mail address stored in the account. After you have clicked the button "Send e-mail", you will immediately receive an e-mail, through which you can assign a new password.
You can save as many items as you like on the watch list so that you can find them again immediately when you visit our online store later. To do this, use the button "Remember", which you will find below the order button on each product. Alternatively, you can also move products from the shopping cart to the watch list. The list is active as long as the cookies in your browser are not deleted. If you are logged in with your account, the watch list is saved in the account and you can also access it again when visiting from another device or browser.
To unsubscribe from our newsletter, please use the option "unsubscribe newsletter" at the end of the newsletter. If you are registered as a customer, you also have the option to unsubscribe from the newsletter within your account in the "Newsletter" section. If you have problems unsubscribing, please contact our customer service.
Please contact our customer service by email. For fast processing, please write "Delete account" as the subject.