Returns

If you do not like one or more items from your order or they do not fit, you can return them to us free of charge within 14 days of receiving the goods.

Please fill out the return slip enclosed with your order and let us know your reasons for returning the items. Enclose the slip with your return shipment.

If you no longer have a return slip, you can find it in your account. To do this, log in to your account and go to the “Orders” section. Click on “Show orders” and select the desired order. Here you will find the return slip and your return label as a PDF file.

Your package must have a return label so that you can return it free of charge.

Please download the return label from your customer account and print it out. If you want to print the return label from another device, you can also have the return label sent to the email address stored in your customer account.

Please affix the return label to your package.

Would you like to send a return with a return address in Germany? Then you can generate a QR code directly in your account or have it sent to you by email as an image file for local storage. Show the QR code at a post office, a DHL parcel shop, or to a DHL delivery driver during their delivery round to send the return. Returns via a DHL Packstation are also possible with the QR code.

Unfortunately, this service is not available for other countries.

You can drop off your return at a DHL returns partner in your country of origin.

Belgium: Bpost
Bulgaria: bgpost
Denmark: Post Danmark
Germany: Deutsche Post / DHL
Estonia: Eesti Post
Finland: Posti
France: LaPoste
Greece: Elta
Ireland: AnPost
Italy: Poste Italiane
Croatia: Hrvatska pošta
Latvia: Latvijas Pasts
Lithuania: Lietuvos Pastas
Luxembourg: EPT
Netherlands: PostNL / DHL Parcel NL
Austria: Österreichische Post AG
Poland: Poczta Polska
Portugal: CTT Expresso
Romania: Posta Romana
Sweden: PostNord
Slovakia: Slovenska Posta a.s.
Slovenia: Posta Slovenije
Spain: Correos
Czechia: Ceska Posta
Hungary: Magyar Posta

Freight forwarding
If you wish to return an item delivered by freight forwarding, please contact our Customer Service.

Please note that items can only be returned undamaged, complete, and in their original packaging.

Legal details regarding your statutory right of withdrawal can be found in our Terms and Conditions.

Yes, you can return items to us free of charge within 14 days of receipt of the goods if they do not fit or you do not like them within the scope of the statutory right of cancelation.

Yes, this is possible. If you would like to exchange an item, please contact our Customer Service.

If an item is defective or damaged, we are very sorry. In such a case, please contact our customer service directly, indicating the item and order number, preferably by e-mail, and send a photo of the damaged goods.

You can download the return label from your account and print it yourself. If you want to print the return label from another device, you can also have it sent to the email address stored in your customer account.

To do this, log in to your account and go to the “Orders” section. Click on “Show orders” and select the desired order. Here you will find your return label and your return slip as a PDF file.

Would you like to send a return with a return address in Germany? Then you can generate a QR code directly in your account or have it sent to you by email as an image file for local storage. Show the QR code at a post office, a DHL parcel shop, or to a DHL delivery driver during their delivery round to send the return. Returns via a DHL Packstation are also possible with the QR code.

Unfortunately, this service is not available for other countries.

Once your returned items have been received and processed, refunds will be made to credit cards and PayPal within 14 days using the same method you used to pay. If you have paid for your order in advance, please contact our Customer Service stating your bank details.